serviceNow

partnering with companies to help automate and manage digital workflow

serviceNow

partnering with companies to help automate and manage digital workflow

ServiceNow – Salesforce Integration

  • Implementation of Mulesoft as middleware to sync incident data between Salesforce and ServiceNow.​
  • Configuration of business rules to store data within staging tables before the sync took place.​
  • Implementation of approval processes and automated catalog task assignments using ServiceNow workflows.​
  • Implementation of re-attempt process using nightly jobs in case of failures due to service unavailability.
  • Development of on-demand synchronization capability.

areas of expertise

Mobile
Analytics, Intelligence,
and Reporting

Optimize processes and increase productivity with Performance Analytics, virtual agents, and machine learning.

Mobile
Field Service Management

Helps organizations manage work tasks performed on location by field service agents.

Mobile
customer service management

Proactively fix problems and drive action to solve common requests more quickly and efficiently.

Mobile
DevOps

Provide data insights, accelerate change, and increase visibility in your DevOps environment using a single system.

Mobile
Finance Operations management

Help increase productivity, empower your workforce, and deliver predictable outcomes for your finance processes.

Mobile
IT Business / Operations /
Service Management

Leverage best-in-class technologies like Kubernetes and Docker to deploy your software quickly and efficiently.

Mobile
Software Asset management

We design and build products in an agile, iterative manner to deliver value quickly and establish scalable, flexible development processes.

Mobile
HR Service Delivery

Around-the-clock coverage from cloud-certified engineers to ensure optimal performance and continuous security.

Mobile
Now Platform

Now Platform provides the infrastructure to help your organization develop, run, and manage applications.

Mobile
Governance,Risk

We design and build products in an agile, iterative manner to deliver value quickly and establish scalable, flexible development processes.

Mobile
Mobile configuration

Around-the-clock coverage from cloud-certified engineers to ensure optimal performance and continuous security.

Mobile
Security Operations

Brings incident data from your security tools into a structured response engine that uses intelligent workflows, automation, and a deep connection with IT.

Technologies

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Technologies

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hologic

  • Engagement involved ServiceNow Incident Management, Service Catalog and Self-Service Portal areas.​
  • Configuration of Self Service & Service Catalog using Catalog Items, Content Items & Record Producer to generate requests.
  • Implementation of approval processes and automated catalog task assignments using ServiceNow workflows.
  • Development of custom UI pages to use them under Catalog Item variables with server/client side scripts.
  • Creation of Business Rules against tables using advanced scripting.
  • Development of recurring templates for incidents.

 

You’re in Good Company

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You’re in Good Company

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